Availability is real

The slots you see are calculated from each caregiver's working windows, approved time off, existing confirmed visits, travel buffers, the day's opening hours and any closure dates. Two people cannot be booked into the same caregiver's time.

Coverage area

If we cannot reach your postal code, we will tell you before you confirm and no booking will be saved. We would rather decline than stretch a caregiver too thin.

Cancellations and changes

You can cancel or reschedule an upcoming booking from your dashboard. Cancelling releases the slot straight away, so another pet can be looked after in that time. Moving a booking re-checks availability, and if your caregiver is not free in the new slot the booking returns to the assignment queue.

• Cancellations inside the notice window may still be charged, because the caregiver's time was reserved for you.
• Completed and cancelled bookings cannot be changed.
• A pet with an active booking cannot be deleted until that booking is closed.

Care reports

After a visit, the caregiver records what actually happened: check-in and check-out times, feeding, water, toilet breaks, mood, activity and anything you should know. Reports contain only what was recorded — we never invent distances, routes or timings.

Payment

Online payment is not connected on this site. Bookings are recorded with an honest payment status, and a booking is never marked as paid unless the payment provider has confirmed it.